In July, my family went to the Grand Floridian Hotel for a character breakfast followed by several hours at the Magic Kingdom. As we were driving home, we realized that one of my sons had lost his favorite stuffed animal, Leopard, somewhere in the Magic Kingdom or in the Grand Floridian (or on the boat ride between the two). Luckily, I have a spare, but I wanted to find the original.
I checked online and found the number for Walt Disney World Theme Park Lost and Found. I called on Friday night after we got home, but Lost and Found closes at 7:00 p.m. (before I called), so I had to call back on Saturday. Also, Lost and Found doesn’t have items cataloged until the day after they are found, so I had to call back on Saturday for that reason as well.
On Saturday afternoon, I called and left a voice mail at both the theme park lost and found and the Grand Floridian lost and found. I assumed my message would be lost in the voice mail abyss and never returned, but first thing Sunday morning, a Disney cast member returned my call to report that my son’s “much loved” Leopard had been found. That was wonderful news, but the icing on the cake came when the cast member told me she would mail Leopard to me the same day, free-of-charge. Leopard should be home by Tuesday, and I don’t even have to drive over to Disney to pick it up!
Needless to say, I was thrilled with the service from Lost and Found. So if you ever lose anything while you are on Walt Disney World property, don’t assume it’s gone for good. Call Walt Disney World Lost and Found. There is a good chance you’ll get it back even if you’ve already returned home from a vacation.
Here are some tips for calling Disney Lost and Found.
- Call Walt Disney World Lost and Found at 407-824-4321 between 9:00 a.m. and 7:00 p.m. Eastern time.
- Press zero to speak with a Walt Disney World operator.
- Tell them you need to speak with someone in Lost and Found. They’ll ask you where you lost your item to direct you to the correct Lost and Found department.
- Once connected to the appropriate Lost and Found department, don’t hesitate to leave a voice mail if a live person doesn’t answer. Make sure you tell them when the item was lost and where you think it was lost as well as a good description.
- If you’re not sure where your item was lost and it could be in more than one location, just call back and ask the operator to be connected to the next Lost and Found department on your list. For example, if you lost your item in a hotel, you’ll be directed to the individual hotel’s lost and found department vs. the lost and found department for the four theme parks, etc.
It’s nice to know there are still honest people out there who return found items, and it’s wonderful that Disney has a great system in place to reconnect owners with their lost items.